Callouts happen. Scrambling doesn't have to. Backfill handles callouts and last-minute shift changes automatically — so you never have to.
Here's what that morning looks like without Backfill.
"For a 30-location group, this is happening multiple times a week — across every location, every manager, every shift window. That's not a staffing problem. That's a systems problem."
No scrambling. No group chat. Our coverage engine takes over and notifies you when it's done.
When an employee calls out, a shift goes unclaimed, or a schedule changes — Backfill knows instantly, via your scheduler integration or directly through its own built-in calling line.
Backfill's AI agent calls available employees in priority order — by role, availability, and standing. It explains the shift, fields questions, and waits for a clear yes.
The moment someone confirms, the shift is locked. They get a confirmation. You get a notification. Everyone else automatically gets a clear — no awkward follow-up needed.
“I used to spend the first hour of every morning chasing coverage. Now I check the app and it's already done.”
— Operations Manager, 3-location casual dining group, Los Angeles
Backfill Shifts isn't asking you to change how you run your restaurant. It's asking you to stop doing one thing: the schedule in your head. Tell the AI what your week looks like. It drafts it, you approve it, and the coverage engine takes over from there.
You're not learning software. You're having a conversation.
Describe your week, your roles, your team. Backfill Shifts drafts the schedule. You approve, adjust, or just say what's wrong.
No forms, no dropdowns. Type or say the change, and the schedule updates. It's as fast as sending a text.
The more you use it, the better it knows your operation. Recurring roles, preferred staff, shift windows — it stops asking what you always do.
Every open shift, every in-progress fill attempt, every confirmation — across all locations — at a glance.
Primary fill falls through? Your pre-ranked standby queue activates automatically. No second round of calls from you.
Grow into a dedicated platform later? Everything ports over. No rebuilding from scratch.
Included for all Backfill customers. No additional cost.
Already using scheduling software? Backfill connects directly so your shifts, roles, and employee data are always in sync.
No manual data entry. No duplicate setup. Your employees, roles, and availability sync automatically.
No monthly seat fees. No per-user subscriptions. Backfill charges like labor — when the work gets done.
“The first month I used Backfill I filled 11 shifts I would have had to handle manually. At 45 minutes each, that's over 8 hours back. The math wasn't hard.”
— GM, fast casual restaurants, 4 locations
Straight answers. No runaround.
Join the operators who let Backfill handle the scramble.
Start filling callouts autonomouslyAdd Sarah to dinner on Monday.
Done. Sarah is on Dinner Mon 11a–7p.